Privacy Policy

Introduction

FLEXOHELP INDUSTRIA E COMERCIO DE EQUIPAMENTOS FLEXOGRAFICOS LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us for flexographic equipment, industrial machinery, parts, and accessories.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a manufacturer of flexographic and industrial equipment, we may collect the following types of information:

• Business Information: Company name, CNPJ, business address, and industry sector.
• Contact Information: Name, phone number, and email of purchasing representatives.
• Technical Requirements: Equipment specifications, production needs, and application details.
• Order Information: Products ordered, quantities, and customization specifications.
• Payment Information: Banking details for B2B transactions.
• Shipping Information: Delivery addresses and logistics requirements.

How We Use Your Information

We use the collected information for the following purposes:

• To provide quotes and process equipment orders
• To design and manufacture custom equipment solutions
• To coordinate delivery and installation
• To provide technical support and maintenance services
• To communicate about orders and product updates
• To issue invoices and process payments
• To comply with legal and regulatory requirements

Technical Specifications

When designing or manufacturing custom equipment, we collect detailed technical requirements including production volumes, materials, dimensions, and integration needs. Technical specifications are used solely to develop and deliver appropriate solutions. Engineering data and custom designs are treated as confidential.

Custom Manufacturing

For custom industrial machinery and equipment, we maintain detailed records of specifications, engineering drawings, and manufacturing parameters. This information enables us to provide consistent products and support. Custom designs developed for your specific needs remain confidential.

Parts & Accessories

When you order parts, components, or accessories, we maintain records of your equipment configurations to ensure compatibility. Parts ordering history may be used to anticipate maintenance needs and provide proactive support.

Maintenance & Service

For maintenance and service engagements, we collect information about equipment condition, service history, and performance issues. Service records help us provide effective support and track equipment lifecycle. On-site service may require facility access information.

Delivery & Installation

For equipment delivery and installation, we collect site information including delivery addresses, access requirements, and facility specifications. Installation planning may require technical details about your production environment. Delivery information is shared with logistics partners as necessary.

Payment Processing

Industrial equipment payments are typically processed via bank transfer or other B2B payment methods. We maintain banking information for transaction processing and payment records. Financial information is treated with strict confidentiality and appropriate security measures.

Fiscal Documentation

For all transactions, we issue fiscal receipts (nota fiscal) as required by tax regulations. Business registration information (CNPJ) is collected and transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Data Security

We implement appropriate security measures to protect business and technical information against unauthorized access, alteration, disclosure, or destruction. Engineering data and customer information are stored securely. Access to confidential information is limited to authorized personnel.

Data Retention

Transaction and fiscal records are retained for the periods required by Brazilian tax regulations. Technical and engineering records are retained to support ongoing service and parts supply. Records can be deleted upon request, subject to legal requirements.

Information Sharing

We do not sell, trade, or rent your business information to third parties. We may share information only in the following circumstances:

• With logistics partners for equipment delivery
• With installation and service contractors
• With component suppliers for specialized parts
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your business data and technical records held by us
• Request copies of order and service records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to customers. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: